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FAQs
What is The Diamond Club?
The Diamond Club is an exclusive program designed to thank our customers. Every time you make a purchase on our website, follow us on social media, or refer friends, you earn points that can be redeemed for discounts, early access to products, and more.
Who can join The Diamond Club?
Anyone can sign up for The Diamond Club! Just create an account on our website and you'll start earning points and unlocking rewards right away. You must be logged into your customer account to earn and redeem points.
How do I earn points?
Earning points is easy! First, make sure you have a customer account with us and are logged in. Every time you make a purchase on our website, follow us on social media, and participate in select promotional activities, you will earn points that can be redeemed for exclusive benefits and discounts.
How do I use my points?
Once you've earned enough points, you can start using them to redeem rewards such as discounts, exclusive early access to new products and more. Simply log in to your account on our website and click on the rewards section to see the latest offerings.
Do my points expire?
Points are valid for 12 months from the date they are earned. Each qualifying purchase will automatically extend the expiration date of all unused points in the client’s Diamond Club account for 12 months from the month of the qualifying purchase. If the account has no qualifying purchase activity within a 12-month period, all points in the account will expire. Flawless VIPs must obtain 2500 points on a calendar year basis to maintain their status. The Diamond Club terms and point requirements are subject to change at the discretion of Timeless Skin Care.
Will I lose my status if I don't reach the tier spend amound?
Points expire after a year of inactivity. If an order is placed before the expiration date, points will renew. To maintain VIP status, points must be earned yearly - it updates every calendar year (January 1).
Can I select any product as my gift?
A 2500 point balance qualifies you for a free product of Timeless Skin Care's choosing. The free product that is available to redeem will alternate monthly, so keep an eye out for when your favorite product is available!
Are my points transferrable
Points and rewards are not transferable.
What purchases count towards my status?
Only purchases made on www.timelessha.com can qualify for earning points and redeeming rewards through The Diamond Club.
What happens to my points if I return a purchase?
Points will be deducted upon receipt of return according to the points earned at the time of the product’s purchase.
