Frequently asked questions

Promotional offers are subjected to change and end at the discretion of Timeless Skin Care, are nontransferable and not valid on previous purchases, sample kits, purchases of gift cards, subscriptions, taxes, or shipping & handling charges, unless specifically noted. Offer are valid only on this Store. Timeless Skin Care in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. Timeless Skin Care in its sole discretion reserves the right to invalidate and/or not honor promotion codes or offers that are obtained through any party other than Timeless Skin Care, including, but not limited to, through third party sites.

Thank you for ordering with us! We strive to fulfill and ship orders as quickly as possible. We thank you for your patience.

We fulfill and ship orders Monday through Friday, excluding holidays. Orders will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

Please allow an additional 2-3 business days for orders purchased during a promotional sale.

We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.

TRACK YOUR ORDER VIA CARRIER WEBSITE

Once shipped, you’ll receive an email from Timeless Skin Care with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update with the carrier. You can track your order at any time by accessing the carrier's website and entering the tracking number provided in the email.

You can also track the status of your order and find the carrier tracking information at any time by logging into your Timeless Skin Care account or using the Live Chat at the bottom of this page.

TRACKING YOUR ORDER VIA ROUTE APP

Timeless Skin Care has partnered with Route Package Protection to provide protection and additional tracking information to our customers! Simply download the Route app for iOS or Android, create an account and login to see and track your Timeless Skin Care orders.

TRACKING YOUR ORDER VIA SHOP APP

Download the Shop App or enter your phone number on your order confirmation page to track your package or receive tracking updates by text.

We offer free shipping on orders $75 or more in the continental United States. Express Shipping may be available at an added cost. Please note that shipping purchased prior to free shipping becoming available is not able to be refunded.

Yes, we do offer express shipping!

Imported orders must be in "Processing" status before 12 pm CT. Express orders placed after that or on weekends/holidays will be shipped the next business day.

There are known instances where the carrier is unable to pick up on time, which can cause a delay of one business day.

Express Shipping is available only to the continental US. It is not available to the following locations due to carrier limitations: Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes.

Please note that due to the world pandemic, our carriers are experiencing extremely high volumes and cannot guarantee delivery dates.

Estimated* Shipping Times:

- Continental US: 5-7 business days**

- AK, HI and Puerto Rico: 14-20 business days**

*Not Guaranteed
**Business days do not include weekends or holidays.

Timeless Skin Care has partnered with Route Package Protection to provide our customers protection and additional tracking information! If you have protected your order with Route Package Protection you can find more information on their policies and how to resolve an issue here. To file a claim with Route Package Protection, click here.

We understand if you'd like to opt-out of Route Package Protection. If you suspect your package is lost in transit and need assistance, we must allow 20 days from the last tracking update according to our policies.

We ship to a large number of countries around the world. If you do not find your country on the checkout page, please visit our International Partner page or contact support@timelessha.com to find out if an official Timeless Skin Care reseller is operating in your country.

International shipping costs are calculated at checkouts and will vary based on the order size and destination.

Please note that due to the ongoing world pandemic, our carriers are experiencing extremely high volumes and cannot guarantee delivery dates.

Please allow 2 to 4 weeks for packages to arrive as most packages are shipped via USPS First Class International and tracking information is not available with this service. We cannot guarantee delivery or transit times.

Your package may be subject to custom fees and/or duty tax which are calculated by and paid to your local government. Timeless Skin Care is not responsible for custom fees or duty tax. No refunds will be provided for orders that are returned due to unpaid custom fees or duty tax.

Timeless Skin Care has partnered with Route Package Protection to provide our customers protection and additional tracking information! If you have protected your order with Route Package Protection you can find more information on their policies and how to resolve an issue here. To file a claim with Route Package Protection, click here.

We understand if you'd like to opt-out of Route Package Protection. If you suspect your package is lost in transit and need assistance, we must allow 30 days from the last tracking update according to our policies.

We refrain from testing on animals and avoid the use of animal byproducts whenever possible.

Our products are deemed safe for pregnant or lactating mothers.  Please refer to the ingredient list on each bottle to be sure of any potential allergies.  

We offer a 30 day return policy with full refund. Please submit a return request by emailing support@timelessha.com.

Restrictions apply:

1. Returns must be made within 30 days of receipt of order.

2. Products must be unused and in good condition with all packaging attached.  If a gift with purchase was included with the order, it must be included in the return for the order to be eligible for refund.

3. Returns are accepted if there is a result of a manufacturing defect or shipping error.

4. Orders that we suspect to be fraudulent or products that have been tampered with will not be refunded.

5. Return shipping and handling costs and other charges are non-refundable.

6. All return shipping charges must be prepaid. We cannot accept COD deliveries.

7. It is recommended that you use USPS or Insured Parcel Post for your return.

8. Keep the Return Tracking Number for your return package to monitor delivery status.

9. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

10. Orders that appear to be shipped to a freight forwarding company for reshipment and damaged are not refunded or replaced.

11. Any package returned to sender due to "not claimed" or " insufficient/incorrect address" will not be refunded.

12. We reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity.

13. We further reserve the right to cancel or not accept subsequent orders from customers with a previous fraudulent order history.

14. Refunds can take up to 30 days to process before a credit is seen on your account.