Frequently asked questions

Thank you for ordering with us! We strive to fulfill and ship orders as quickly as possible. We thank you for your patience.

We fulfill and ship orders Monday through Friday, excluding holidays. Orders will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

Please allow an additional 2-3 business days for orders purchased during a promotional sale.

We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.

TRACK YOUR ORDER VIA CARRIER WEBSITE

Once shipped, you’ll receive an email from Timeless Skin Care with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update with the carrier. You can track your order at any time by accessing the carrier's website and entering the tracking number provided in the email.

You can also track the status of your order and find the carrier tracking information at any time by logging into your Timeless Skin Care account or using the Live Chat at the bottom of this page.

TRACKING YOUR ORDER VIA SHOP APP

Download the Shop App or enter your phone number on your order confirmation page to track your package or receive tracking updates by text.

We accept all major credit cards. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal, Amazon Pay, Apple Pay, Google Pay and Shop Pay.

Timeless Skin Care gift cards can be manually applied to be redeemed at checkout using the unique code sent via email. Credit card gift cards can only be redeemed for orders equal to or less than the full amount available on the credit card gift card and they must be registered with a valid billing address.

We kindly ask that you review your order carefully before placing it to ensure that all information and the contents of your order are correct. Please be advised that once an order is placed, it cannot be modified.

Cancellations must be requested within 1 hour of the order being placed and within our service hours (Monday-Friday, 8 AM-4 PM PT). While we cannot guarantee cancellations, we will try our best to accommodate where possible. Please note, we have very limited support on weekends and public/bank holidays.

We offer free standard shipping on orders $75 or more in the contiguous United States. Paid shipping costs will not be refunded.

Yes, we do offer express shipping!

Imported orders must be in "Processing" status before 12 pm CT. Express orders placed after that or on weekends/holidays will be shipped the next business day.

There are known instances where the carrier is unable to pick up on time, which can cause a delay of one business day.

Express Shipping is available only to the continental US. It is not available to the following locations due to carrier limitations: Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes.

We cannot guarantee delivery dates. Please contact the carrier with any initial concerns regarding delays.

Estimated* Shipping Times:

- Continental US: 3-7 business days**

- AK, HI and Puerto Rico: 14-20 business days**

*Not Guaranteed
**Business days do not include weekends or holidays.

• My package is lost: Packages are shipped via standard shipping and require a minimum of 3-7 business days in transit after processing. Transit times are not guaranteed. If your package is experiencing delays, we ask that you please contact the carrier with any initial concerns. Should the carrier be unable to assist you, please contact our team at support@timelessha.com.

• My package arrived damaged: Oh no! We’re so sorry about this. Please email our team at support@timelessha.com with your order number and photo of all the products received so we may assist you further.

If your package is damaged or stolen, please contact us within 14 days from the delivery date for further assistance. If you suspect your order to be lost, please contact us within 30 days from the last tracking update.

We ship to a large number of countries around the world. If you do not find your country on the checkout page, please visit our Store Locator page or contact support@timelessha.com to find out if an official Timeless Skin Care reseller is operating in your country.

International shipping costs are calculated at checkouts and will vary based on the order size and destination.

Please allow 2 to 4 weeks for packages to arrive. Most International packages will receive new tracking information once the item reaches local carriers. We cannot guarantee delivery or transit times.

Your package may be subject to custom fees and/or duty tax which are calculated by and paid to your local government. Timeless Skin Care is not responsible for custom fees or duty tax. No refunds will be provided for orders that are returned due to unpaid custom fees or duty tax.

My package is lost: Packages shipped internationally have an estimated shipping time of up to 4 weeks after being processed. Transit times are not guaranteed. If your package is experiencing delays, we ask that you please contact the carrier with any initial concerns. Should the carrier be unable to assist you, please contact our our team at support@timelessha.com

My package arrived damaged: Oh no! We’re so sorry about this. Please email our team at support@timelessha.com with your order number and photo of all the products received so we may assist you further.

If your package is damaged or stolen, please contact us within 14 days from the delivery date for further assistance. If you suspect your order to be lost, please contact us within 30 days from the last tracking update.

Timeless Skin Care reserves the right to amend any promotional offer. Promotional offers are nontransferable and limited to one per customer unless otherwise stated. Accessories, kits, subscriptions, gift cards, and already discounted products are excluded from promotions. Discount codes cannot be combined. Discount codes may be used in conjunction with a gift card purchased separately. Offers are only available via the Timeless Skin Care online store during the applicable promotional period and cannot be applied to previous or future purchases. Timeless Skin Care in its full discretion reserves the right to validate and/or not honor a promotional code obtained through a third-party site, or believed in good faith to have been improperly or fraudulently obtained. Term specifications and valid promotional periods vary per promotional offer.

Yes! All Timeless Skin Care products are Cruelty Free.

Our products are not derived from animal nor an animal by-product, excluding the Timeless Eye Creams which contain emu oil (cruelty-free).

Our products are deemed safe for pregnant or lactating mothers.  Please refer to the ingredient list on each bottle to be sure of any potential allergies.  

We always suggest consulting with your doctor prior to use, especially in cases with specific ingredient concerns.

We recommend taking our skincare quiz to help find products most suitable to your skin type. Additionally, you may email our In-House Estheticians at consult@timelessha.com.

Please visit our live chat and select “Product Usage” for any initial questions. From there, you can connect with our Resident Licensed Esthetician for further questions or to schedule a free consultation.

We offer a 30 day return policy with full refund. Please submit a return request by emailing support@timelessha.com.

Restrictions apply:

1. Returns must be made within 30 days of receipt of order.

2. Products must be unused and in good condition with all packaging attached.  If a gift with purchase was included with the order, it must be included in the return for the order to be eligible for refund.

3. Returns are accepted if there is a result of a manufacturing defect or shipping error.

4. Orders that we suspect to be fraudulent or products that have been tampered with will not be refunded.

5. Return shipping and handling costs and other charges are non-refundable.

6. All return shipping charges must be prepaid. We cannot accept COD deliveries.

7. It is recommended that you use USPS or Insured Parcel Post for your return.

8. Keep the Return Tracking Number for your return package to monitor delivery status.

9. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Refunds can take up to 30 days to process before a credit is seen on your account.

10. Orders that appear to be shipped to a freight forwarding company for reshipment and damaged are not refunded or replaced.

11. Any package returned to sender due to "not claimed" or " insufficient/incorrect address" will not be refunded.

12. We reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity.

13. We further reserve the right to cancel or not accept subsequent orders from customers with a previous fraudulent order history.

14. Return of kits purchased must include all products purchased in the kit to receive a refund. All products must be unused and in good condition with all packaging attached.