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Frequently asked questions


When will my order ship?
How do I know my order has shipped?
How can I track my order?
What payment methods do you accept?
How do I pay with a gift card?
Can I update or cancel my order after it has been placed?

domestic shipping

Do you offer free shipping?
do you offer express shipping?
When can I expect to receive my order after it ships?
What do I do if my package is lost, damaged or stolen?

international shipping

Are you shipping to my country?
How much does international shipping cost?
How long will it take for my order to arrive?
Will I have to pay custom fees and/or duty tax?
What do I do if my package is lost, damaged or stolen?

Promotion Terms & conditions

How to use promotional codes?

general product information

Are your products Cruelty-Free?
Are your products vegan?
Are you products safe for pregnancy?
How do I find products for my skin type?
Do you offer consultations with an esthetician or product specialist?


What is your return policy?

FREE SHIPPING over $75 in contingent US