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Frequently asked questions

orders

How to use the promotional codes?
How do I know my order has shipped?
How Can I track my order?

general product information

What serums do you recommend for my skin type?
What’s the difference between Matrixyl 3000 and Matrixyl Synthe 6'?
Which Vitamin C is right for me?
Can I use a serum under my eye area?
What is the PH level of the products?
Are your products Cruelty-Free?
What are the benefits of Microneedle Roller

ingredient information

What is a polypeptide?
What type of Alcohol do you use in the product and at what concentration?
Can I use AHA/BHA products with your products?
Are you products safe for pregnancy?

domestic shipping

Do you offer free shipping?
When can I expect to receive my order after it ships?
Can I protect my package in case it gets lost, damaged or stolen?

international shipping

Are you shipping to my country?
How much does international shipping cost??
How long will it take for my order to arrive?
Will I have to pay custom fees and/or duty tax?
Can I protect my package in case it gets lost, damaged or stolen?

returns

What is your return policy?